![]() At their request, I have also called my bank multiple times to confirm they don’t reject payments (and of course, they don’t…) In addition, I have asked repeatedly to talk to a senior customer representative who would be able to assist, but all of my requests have been ignored. The customer service system is completely incompetent - reps have been shuffling me from one person to another, all with generic replies, and no one who is actually interested in resolving the issue. Since October 2020, I have called their customer service quite a few times, and have emailed them back-and-forth probably over a hundred times. My payments have started to fail a year and a half ago, apparently “because my name is incorrect.” I have resubmitted my bank details, at KDP’s request, about a dozen times, but the issue hasn’t been resolved. Since Amazon took over, it’s been a nightmare to deal with them. I have had my account with KDP for many years, from before they were reincarnated as KDP from CreateSpace, and have published with them 27 titles.
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